We are firm believers in transparency, which is why we post our fees right on our website for your convenience. Please note all fees are plus HST. TENANT PLACEMENT MONTHLY PROPERTY MANAGEMENT MAINTENANCE, REPAIRS AND PROJECT MANAGEMENT SITE VISITS Please note: we don’t offer “a la carte” services (such as “just cleaning” or “just landscaping and rent collection”) – these services are provided within our comprehensive management of your property. The damage deposit or portion of damage deposit is retained by the landlord at the termination of lease should there be any damage or adjustments reported at the termination of the lease, in accordance with IRAC regulations. Based on the nature and urgency of the request, we dispatch the proper personnel to respond to the issue (i.e. appliance repair, electrician, painter, cleaning service, plumber, boiler technician, landscaper, snow removal specialist, locksmith) and document the issue, the status and proposed resolution.We can establish specific pre-approved protocol limits with our landlords to enable prompt response and properly address these issues as they arise.Click on the question to expand / collapse
How do I contact you regarding my rental, or renovation project?
What are your fees?
1/2 month rent for managed properties.
7% per month of the collected monthly rent.
Nominal 15% surcharge.
$50.00 per site visit in the Charlottetown, Stratford, Cornwall areas, $75.00 to the City of Summerside – all other areas please inquire. (Please note showings to potential applicants are not considered site visits.)What’s included on the Rental Application?
How do I pay for your services?
When is a refund of damage deposit issued?
Who keeps the damage deposit if there is damage to my rental unit?
Who signs the lease?
How are routine repairs handled?
We promptly respond to email, text and phone inquiries. If you email, please provide the following initial information: your name, phone and e-mail contact.
As each person’s specific requirements are different, our owner (James Solitario) prefers to speak to those inquiring about our services via phone, so please let us know your phone number and the preferred time for him to reach you (i.e. after 9AM weekdays, only after 5PM, etc.).
Also, when emailing please include a brief description, including the location of the rental property or renovation project, and any other information you think would be helpful.
Please view our Rental Application to view the required information we request from applicants wishing to rent a property.
We contact the Employment References on the application and confirm the information provided by an applicant, the previous Lessor (if applicable), and the personal references submitted by the applicant. A copy of the application is provided via email for the Lessor’s review and records.
Our monthly invoices are sent via e-mail. Our clients use Interac etransfer (a fully electronic transaction) to both receive their rental payments from the tenant and to pay their management / services fees. Please ask your financial institution about Interac.
The landlord holds the damage deposit and is responsible for any refund of damage deposit within 15 days of vacate date and in accordance with IRAC regulations.
Whether you’re located on PEI or halfway around the world (as many of our clients are), we make it simple and easy to sign leases, contracts and documents by using electronic signature software.
All parties (landlords and tenants) are sent an email which includes instructions for electronically signing the lease, and any transaction (Management Agreement, service provider contract, work order approval, etc.) can be completed in just minutes.
The tenants contact us directly by phone, text or email with any routine maintenance requests. At our property orientation that we perform with new tenants and during introductions to existing tenants, we instruct them to include in any requests the following information: their name; the location of the rental (including unit number if applicable); the specific nature of the issue (i.e. dripping cold water faucet in the bathroom, front burner on the electric stove, patio door screen, smoke detector in the master bedroom, etc.); the preferred phone contact (whether it be home, cell or work number) to discuss and coordinate the repair; and any other information they think would be helpful in resolving the issue.